Putting Your Money Where Your Mouth is in Customer Service
About ten years ago, two weeks before Valentine’s Day, a female customer, whom we will call Sue, stopped into the store to buy a bike for her husband. Because she had gone all out to get the very best bike she could for her husband, she needed to pay us in increments. So, she put a deposit on the bike until she could save up … [ Read more ]
Subjects: Customer Related, Management, Organizational Behavior / HR