Remind people (gently) of how much you’ve done for them

There’s a cardboard box company in Illinois that I ran into years ago. It was just phenomenal in terms of responsiveness. They were always on time or ahead of time, and they took on the tough orders. Their track record was brilliant. About a half dozen years ago, the guy who runs the company added two simple, innocent little columns to the end of the … [ Read more ]

The Moth

A man found a cocoon of an emperor moth. He took it home so that he could watch the moth come out of the cocoon. On that day a small opening appeared, he sat and watched the moth for several hours as the moth struggled to force the body through that little hole.

Then it seemed to stop making any progress. It appeared as if … [ Read more ]